People of Determination Protection

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Protecting the rights of people of determination from all kinds of abuse, discrimination, neglect and exploitation. Based on the reports received on the hotline for people of determination, a social study and field visits are prepared to determine the conditions of people of determination from the social, financial, health and psychological aspects in order to identify the gaps that need intervention to reach the protection of people of determination. Ensuring that they enjoy all their rights stipulated in the legislation in force.

Service structure and type

• Main - Social

Target group

• All citizens of the United Arab Emirates who hold a family book and passport and residents of the Emirate of Dubai of people of determination who are exposed to abuse, exploitation, neglect and discrimination.

• All people of determination residing in the Emirate of Dubai of all nationalities.

• Tourists of people of determination of all nationalities (copy of visitor visa issued byDubai).

Service Delivery Channels

• Customer Happiness Center

• Hotline: 800988

• Sanad application for visual communication for people of determination

Required Documents

Documents	Issuing Authority
• Valid national identity card • Electronic copy of evidence to prove the validity of the report. • Electronic copy of Investigation document from the police station (if any) • Electronic copy of medical report stating disability (if any) • People of determination card (if any)	Dubai Police Medical authorities inside and outside the country Ministry of Community Development

Service Procedures

Order Flow	Time Taken
Registering a report service request	5 minutes
Taking acting on the report by the concerned department according to the classification of the risk of the report.	10 minutes
Work on establishing facts and collecting information either by telephone call or field visit, according to the classification of the report.	Within 24 hours
Protect the customer and inform them of what has been done regarding the submitted report.	1 hour