Emergency Benefit

It is an aid that is paid critically due to an unforeseen circumstance that results in a threat to his or her stability and financial conditions and does not allow him to face it. Such assistance does not include temporary housing.

Service structure and type

Target Group

Service Delivery Channels

Required Documents

Documents	Issuing Authority
Householder: • Valid original of UAE ID card • Electronic copy of a letter from the bank mention account and IBAN number of the beneficiary • Electronic copy of salary certificate showing retirement deduction • Declaration of non-employment (in case of unemployed and the age is under 60) (Electronic form to be signed through the authority)	Federal Authority For Identity, Citizenship, Customs & Port Security Approved banks within the country Employer Community Development Authority
Wife: • A declaration of non-employment (if age category does not work under age 60). (Electronic form to be signed through the authority)	Community Development Authority
Non Married and Unemployed children (over 18 years): • A declaration of non-employment (in the case of non-work and study in private universities or collages) OR • Electronic copy of continued study certificate and academic schedule (in the case of study in public universities)	Community Development Authority Academic Institute
Divorce: • Proof of marital status (electronic form to be signed through the authority) • Custody of children (update custody in dubai courts) or (electronic copy if the custody from courts outside emirate of Dubai) • Electronic copy of alimony, or settlement agreement + financial position • Proof of support in case the children are out of the nursery age of 18 years and above (electronic copy of the support if the support is from courts outside emirate of dubai)	UAE Courts Community Development Authority
Widow: • Proof of marital status (electronic form to be signed through the authority) • Inventory of inheritance (update inventory of inheritance in Dubai courts or electronic copy of the inventory of inheritance if the inventory from courts outside emirate of Dubai)	UAE Courts Communtiy Develpment Authority
Married to non-Emirati woman: • Electronic copy of continuity of marriage certificate (in case the wife is not included in the husband’s family book) (electronic form to be signed through the authority)	Community Development Authority

Lands and Leased Properties

Documents	Issuing Authority
• Electronic copy of the percentage of completion house being built • Electronic copy letter from Sheikh Zayed Housing program starting the registration and the amount of the grant or loan with monthly installment statement	Counsellor Housing Programs

Abandoned Children (Under the age of 18 years)

Documents	Issuing Authority
• Electronic copy of proof of sponsorship	UAE Courts

Evidence of the emergency situation:

Documents	Issuing Authority
• Electronic copy of an official document stating the emergency situation	Dubai Police Civil Defense General Command

Service Procedures

Service Delivery Times

Customer Happiness Center:

• Working days from Monday 7:30 am to Thursday 3:30 pm

• Friday from 7:30 am to 12:00 pm

Website:

• 24/7

Smart application:

• 24/7

Service Fees

Service Connected with other services

Service Conditions

Partner Institutions

Service Package

The time taken to complete the service

Required Time to Complete the Service

Service limitation

Forms used to provide the service

Notes

Order Flow	Time Taken
• Register a service request • Send a text message stating the registration	25 Mintues
• Prepare a detailed case study to identify needs via telephone communication with the customer, requesting documents in support of the study • Study and review the application • Final authorisation of the application (rejection - acceptance) • Notify the customer of the status of the application via text message (acceptance-rejection)	1 working day
Disburse the benefit to the beneficiary's bank account	1 working day

Emergency Benefit

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