1. How long does the Periodic Benefit service take?
• 30 working days
2. How long does a Periodic Benefit review request submitted in the system take?
• 30 working days
3. When is the customer's Periodic Benefit application reviewed?
• A social study of Periodic Benefit recipients is carried out on a periodic basis (at least once a year) to confirm the family's status, based on their needs, assess and whether the benefit should be increased, reduced or stopped
4. Why is the benefit amount reduced following a review?
The Periodic Benefit is adjusted in the below cases, following a review of the recipients' eligibility for periodic benefits:
• A change in the breadwinner's financial or social status
• A change in the family's additional requirements
• A change in the number of family members accounted for in the Periodic Benefit
• The death or absence of the breadwinner/beneficiary (as proven by an official document)
5. How can I increase the approved amount of the Periodic Benefit?
The Periodic Benefit is adjusted in the below cases, following a review of the recipients' eligibility for periodic benefits:
• A change in the breadwinner's financial or social status
• A change in the family's additional requirements
• A change in the number of family members accounted for in the Periodic Benefit
• The death or absence of the breadwinner/beneficiary (as proven by an official document)
6. When is the Periodic Benefit monthly payment?
• The monthly payment of the Periodic Benefit is between the 26th and the end of each month
7. How can I receive Furniture Assistance?
• This one-time benefit for furnishing the beneficiary's home is paid to those who meet the eligibility criteria for benefits. For more information, please visit the website: www.cda.gov.ae
8. How long does the Home-Furnishing Benefit service take?
• 11 working days
9. Can citizens of other emirates apply for assistance in buying furniture and air conditioning units for new homes?
The following are eligible for social benefits:
• Citizens holding a family book issued by the Emirate of Dubai
• Divorced or widowed women with dependent children who are holders of a family book issued by the Emirate of Dubai
• Dependent children of a widow who hold a a family book issued by the Emirate of Dubai
Eligibility criteria for social benefits:
• Permanent continuous residence in the Emirate
• The breadwinner's average monthly income is less than the maximum eligibility threshold: a family composed of one person: 10,700 AED; a family composed of two people: 13,700 AED; a family composed of more than two people: 1,000 is added for each additional person after the second
• For more information, please visit the website: www.cda.gov.ae
10. Can married women who hold citizenship from the Emirate of Dubai and have a house registered in their name receive the Home-Furnishing Benefit?
The following are eligible for social benefits:
• Heads of household (citizens holding a family book issued by the Emirate of Dubai)
• Divorced or widowed women with dependent children who are holders of a family book issued by the Emirate of Dubai
• Dependent children of a widow who hold a a family book issued by the Emirate of Dubai
11. I received the Home-Furnishing Benefit 10 years ago. Can I apply for the benefit again?
• The Home-Furnishing Benefit is paid once only for buying furniture, electrical appliances and air conditioning units
12. What is the Emergency Benefit and how can I apply for it?
• The Emergency Benefit is cash paid to eligible people who have suffered due to unforeseen circumstances that threaten their stability or livelihood. This assistance applies to those whose financial situation does not allow them to address such circumstances and does not include temporary housing. For more information, please visit the website: www.cda.gov.ae
11. How do I apply for the Temporary Housing Benefit?
• Apply for the Temporary Housing Benefit via the CDA's website (www.cda.gov.ae), on the CDA Dubai app, at the service centres, or using the DubaiNow app
13. How long does the Temporary Housing Benefit service take?
• 11 working days
14. Can the Temporary Housing Benefit be approved without an officially certified rental document?
• You must present a rental document that has been officially authenticated by authorities in the Emirate
15. Can I access the Temporary Housing Benefit using a rental document registered in the wife's name rather than the husband's?
• You must present a rental document that has been officially authenticated by authorities in the Emirate and is in the name of the householder (the file/application owner)
16. In what circumstances will the Temporary Housing Benefit be stopped?
• The breadwinner is no longer eligible
• The beneficiary obtains their own accommodation
• The benefit is used for something other than its designated purpose
17. Can I increase the approved amount of the Home-Furnishing Benefit or Temporary Housing Benefit?
• No, you cannot. The amounts are approved based on a review of the application and on procedures used by the CDA
18. Should the householder submit the application themselves? Or, can any family member present themselves at the registration centre and apply?
• The person concerned should submit the application themselves to ensure the confidentiality of the information. A member of the family concerned may submit the application if they have power of attorney. Apply for the services of the CDA via the website (www.cda.gov.ae) or either of the CDA Dubai and DubaiNow apps
19. I have children, I don't work, and my husband's financial situation is difficult. How can I apply for social support?
The following are eligible for social benefits:
• Citizens holding a family book issued by the Emirate of Dubai
• Divorced or widowed women with dependent children who are holders of a family book issued by the Emirate of Dubai
• Dependent children of a widow who hold a a family book issued by the Emirate of Dubai
Eligibility criteria for social benefits:
• Permanent continuous residence in the Emirate
• The breadwinner's average monthly income is less than the maximum eligibility threshold: a family composed of one person: 10,700 AED; a family composed of two people: 13,700 AED; a family composed of more than two people: 1,000 is added for each additional person after the second
• For more information, please visit the website: www.cda.gov.ae
20. Can a non-Emirati mother of children who are Emirati citizens and hold a family book in another Emirate but are resident in Dubai, apply for assistance if the father fails to support the children?
The following are eligible for social benefits:
• Citizens holding a family book issued by the Emirate of Dubai
• Divorced or widowed women with dependent children who are holders of a family book issued by the Emirate of Dubai
• Dependent children of a widow who hold a family book issued by the Emirate of Dubai
Eligibility criteria for social benefits:
• Permanent continuous residence in the Emirate
• The breadwinner's average monthly income is less than the maximum eligibility threshold: a family composed of one person: 10,700 AED; a family composed of two people: 13,700 AED; a family composed of more than two people: 1,000 is added for each additional person after the second
• For more information, please visit the website: www.cda.gov.ae
22. I am divorced with children. Can I apply for assistance?
The following are eligible for social benefits:
• Citizens holding a family book issued by the Emirate of Dubai
• Divorced or widowed women with dependent children who are holders of a family book issued by the Emirate of Dubai
• Dependent children of a widow who hold a family book issued by the Emirate of Dubai
Eligibility criteria for social benefits:
• Permanent continuous residence in the Emirate
• The breadwinner's average monthly income is less than the maximum eligibility threshold: a family composed of one person: 10,700 AED; a family composed of two people: 13,700 AED; a family composed of more than two people: 1,000 is added for each additional person after the second
• For more information, please visit the website: www.cda.gov.ae
23. What are the Temporary Housing Benefit requirements for divorced women who have custody of their children?
The following are eligible for social benefits:
• Citizens holding a family book issued by the Emirate of Dubai
• Divorced or widowed women with dependent children who are holders of a family book issued by the Emirate of Dubai
• Dependent children of a widow who hold a family book issued by the Emirate of Dubai
Eligibility criteria for social benefits:
• Permanent continuous residence in the Emirate
• The breadwinner's average monthly income is less than the maximum eligibility threshold: a family composed of one person: 10,700 AED; a family composed of two people: 13,700 AED; a family composed of more than two people: 1,000 is added for each additional person after the second
• A court ruling has been issued that she be paid housing maintenance, but for whatever reason, the ruling has not been implemented, provided that official documents from state authorities evidence this
• Existence of registration for a housing grant, a house construction loan or a house purchase loan with the Mohammed Bin Rashid Housing Establishment (MBRHE), the Sheikh Zayed Housing Programme (SZHP) or any other governmental programme. Non-Emirati widows and divorced women who have custody of their Emirati children are exempt from this because they are not required to register with the MBRHE or SZHP
24. Can the family of a prisoner apply for financial assistance?
The following are eligible for social benefits:
• Citizens holding a family book issued by the Emirate of Dubai
• Divorced or widowed women with dependent children who are holders of a family book issued by the Emirate of Dubai
• Dependent children of a widow who hold a family book issued by the Emirate of Dubai
Eligibility criteria for social benefits:
• Permanent continuous residence in the Emirate
• The breadwinner's average monthly income is less than the maximum eligibility threshold: a family composed of one person: 10,700 AED; a family composed of two people: 13,700 AED; a family composed of more than two people: 1,000 is added for each additional person after the second
• For more information, please visit the website: www.cda.gov.ae
25. Can I know the value of the benefit I will receive?
• The amount cannot be determined upon registering the application. When the application is approved, you will receive a text message with the decision stating whether the application has been accepted (including the amount) or rejected
26. Can holders of a decree holders receive social benefits?
The following are eligible for social benefits:
• Citizens holding a family book issued by the Emirate of Dubai
• Divorced or widowed women with dependent children who are holders of a family book issued by the Emirate of Dubai
• Dependent children of a widow who hold a family book issued by the Emirate of Dubai
Eligibility criteria for social benefits:
• Permanent continuous residence in the Emirate
• The breadwinner's average monthly income is less than the maximum eligibility threshold: a family composed of one person: 10,700 AED; a family composed of two people: 13,700 AED; a family composed of more than two people: 1,000 is added for each additional person after the second
• For more information, please visit the website: www.cda.gov.ae
27. My bank card will expire next month. How can I request a new one?
• The Commercial Bank of Dubai (042112889) will renew your bank card automatically within one month from its expiry and deliver it via a courier service
• You can use your previous PIN after the bank has activated the new card
28. Should I immediately stop using the bank card if a death occurs, even if unspent amounts remain on the card?
• Yes, in the event the owner of the file (the application) dies, the use of the bank card must immediately stop, and the CDA must be informed of the death
• The benefits will also be stopped automatically by the CDA
29. How can I request the return of the bank shipment (card or PIN) under a power of attorney on behalf of family members?
• You must visit a service centre with the ID card of the owner of the file (the application) or their representative and present a valid and official power of attorney issued by a state court. Or evidence of the file owner's health status
30. How can I collect the bank shipment (card or PIN) under a power of attorney on behalf of family members?
• You must visit a service centre with the ID card of the owner of the file (the application) or their representative and present a valid and official power of attorney issued by a state court. Or evidence of the file owner's health status
31. How can I update my phone number to receive the code and access the website and application?
• To receive the code on your personal phone number, you must change the number with the Federal Authority for Identity, Citizenship, Customs & Port Security for a nominal fee. Use the link below:
https://smartservices.icp.gov.ae/echannels/web/client/guest/index.html#/updateMobileNumber/714/request/step1?administrativeRegionId=1&withException=false
32. How can I update my phone number on the system under a power of attorney on behalf of family members?
• You must visit a service centre with the ID card of the owner of the file (the application) or their representative and present a valid and official power of attorney issued by a state court. Or evidence of the file owner's health status
33. How can I obtain a "To whom it may concern" letter about my status regarding benefits?
• You can obtain a "To whom it may concern" letter through the service centres or by contacting 8002121. The letter will be sent via email or WhatsApp
34. How can I request a "To whom it may concern" letter addressed to the CDA under a power of attorney on behalf of family members?
• You must visit a service centre with the ID card of the owner of the file (the application) or their representative and present a valid and official power of attorney issued by a state court. Or evidence of the file owner's health status
35. Can people who meet all the registration requirements for social benefits and whose place of residence is outside the Emirate apply for benefits?
Eligibility criteria for social benefits:
• Permanent continuous residence in the Emirate
36. What is the current procedure for calculating commercial licences? Can I apply for benefits if I have commercial licences?
• If you possess 5 or fewer commercial licences (whatever the nature of their related economic activity), you may apply for benefits and, accordingly, the application will be reviewed and a decision taken
37. Is income from Nafis accounted for within the maximum threshold of eligibility for benefits?
• Yes, income from Nafis, monthly salaries, and other incomes (from commercial licences, rental property and governmental aid) are accounted for